99Complaints.com › Sony India Pvt Ltd › Sony Service Centre TRICKED ME ,REPLACED MY PHONE WITH OLD AND FAULTY ONE


Posted: 06-02-2018 22:45:01Khursheed

Category in Mobile & Cell Phones

Complaint Rating: www.99complaints.com

Sony India Pvt Ltd Customer Care

My XA had a very tiny dead/stuck pixel on the right side of the nav keys which was only visible on white background. There was almost a week left to my warranty, so i visited local sony service centre at (ABI GUZAR, SRINAGAR, JAMMU AND KASHMIR named as OHI ENTERPRISES) on 17th of January, where they told me that they will check the device and see if they could replace the screen. They gave me receipt but it didn't mentioned the "JOB SHEET NUMBER" (as it was my first time to submit a phone in sony service centre, so i wasn't familiar about it) and they told me that it would take a week. After the week passed, i directly called the Customer Care to check the status of my device and they asked for the JOB SHEET NUMBER which was not given to me, so the Customer Care told me to contact local service centre to get the number. So after calling service centre, i asked for JOB SHEET NUMBER, but they said that "THE JOB SHEET NUMBER IS NOT BEING GENERATED FOR EVERYONE" which after researching, it was a lame excuse. So i got the call from service centre on jan 29 that my phone is ready to pick. When i enquired what was the problem? They said, " THE DISPLAY HAS BEEN REPLACED".
When they gave me the device i was shocked. The condition of the device was so bad that i had a feeling that this can't be my device. The metallic sides were scratched so bad (very deep scratches) and the entire back panel had deep scratches and it had marks of fingers like the device was being used without back cover or any protection for very long. The same case was with camera lens, it was badly scratched as well.When enquired about the bad condition, we had an argument, after which he changed the metallic sides and said that they don't have back panel and camera lens available right now and agreed to get it it fixed.
When i reached home i tried to insert the sim cardand when i pulled the sim tray (simcard holder), it was cracked. The thing that shocked me was that this wasn't the simtray my phone had, because my simtray had a little mark on it, which it didn't had. THEN I CHECKED THE IMEI NUMBER, IT WAS ALSO DIFFERENT, MY DEVICE HAD A DIFFERENT IMEI NUMBER. WHEN ENQUIRED ABOUT IT THEY TOLD THE MOTHERBOARD AND CHARGING PORT HAS ALSO BEEN CHANGED. THIS WAS THE LAMEST EXCUSE I HAD EVER HEARD. I UNDERSTAND WHY SCREEN WAS BEING REPLACED, BUT WHY THE HECK WAS MOTHERBOARD REPLACED?

On Feb 2nd, The guy at service centre informed me to get backcover replaced as it arrived today and after reaching there, i told him to pull off the back cover in front of me (i had already watched a video "how to dessemble xa" on YouTube). So when he pulled the back cover off, i saw there was no "COPPER LAYER ON BOARD" which is supposed to reduce heat from chips and i was shocked to see the "DENTS" on the motherboard, the question is IF THEY REPLACED THE MOTHERBOARD WITH NEW ONE WHY DOES IT HAS REPAIR TRACES?

So it's clear that the service centre guy just replaced my new phone with old one and and after emails, calls and visiting service centre again and again (even though it's around 40 KMs away from my home), neither sony nor service centre is helping me.

FROM 2 TO 3 DAYS MY DEVICE IS STUTTERING (LAGGING) which I'm definitely sure it's hardware problem.

I want my device to be replaced or money to be refunded.


Status: Complaint is open for discussion


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