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Pertaning to service

Posted: 11-06-2019 14:10:10Malay Das Sharma

Category in Travel & Vacations

Complaint Rating: www.99complaints.com

Redbus Customer Care

Dear Concern Team & government Agency,
I have booked a ticket dated on 09-06-2019 online via redbus online portal having Ticket no: TN6X42589007, PNR no: 74JNRRR8 , Req ID : 9053509 ,details are given Bhubaneswar - Kolkata Sunday,09-06-19, 9:25 AM Nilamadhab Travels.
On online platform bus showing AC bus, I booked according when my family member boarded the bus AC is not working as well as insect bite which cause during travel, after serval review early in red bus portal itself management not eager take ant improvement plan . After this, they told me, Below mention comments.
Redbus Req ID: 9053509
REdbus: “We completely understand the situation and trust us, we really know how frustrating this could be. Kindly accept our sincere apologies for the distress caused. We've taken down your concern with bus operator on serious note and we assure you that such issues will not be repeated going forward. We've initiated refund of Rs 650 back to source account as token of apology. Refund will be credited back in 7 bank working days as per standard banking procedure. We request your kind understanding in this regard and appreciate your kind patience. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. “

After that I offer 650X4=2600 INR & tell them to share bank account & CEO details so that CEO can travel in same bus & same condition , which my family member are suffered or delist the bus from the portal which they rejected by offer , moreover they closed the case in portal which I register twice with in 30 hrs again I reopen the case twice , now they will telling they will do the internal enquiry in future , I don’t they will do or not , what is transparency in process , they said they are not will to disclose the finding to the customer , which is clear eye-wash from redbus management .Management is not willing any proper resolution , which one sided , they are not going hear from customer. Similar incident happened in south as well their police case is logged. Redbus is not taking corrective action ,

I will request government agency to take action against redbus as well bus operator for travel passenger at risk , who are compromising the safety & security of common people of india
I request law enforcement agency to take steps , hoping for solution as a common people of india, who is approaching to highest po

Status: Complaint is open for discussion


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