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Hidden charges while booking hotel

Posted: 24-12-2017 16:02:24Krishan malik

Category in Hotels

Complaint Rating: www.99complaints.com

Make My Trip Customer Care

I booked hotel phoenix park inn @goa for one day on 24th dec2017(booking id NH2003271649315). While booking on the make my trip website it shows only hotel charges and not the compulsary gala dinner charges of 5,500INR per person. The charges are mentioned in the hotel booking policy though but does not show up while you make payment online and book the hotel. So when I was booking the hotel on make my trip website it was just showing rs 8320, which I paid and booked it. Later I get a call from hotel and was shocked to know that I need to further pay Rs 11000 compulsary for gala dinner. I told them it should have been taken while I booked online if those are compulsary. Hotel people asked me to speak to make my trip as I booked through them. I made several calls, but everytime I hear that we will resolve your issue and someone will call back. I didn't got a single call despite of making several calls to make my trip. At last when I called up they told we can't do anything as it's compulsary charges. I can't cancel the booking either as it was non-refundable.
If I book some other hotel in same category it would cost me another 8000+, and loosing the previous 8320 too as booking was non refundable. Hence I ended up paying Rs11000(me+wife+ 2 children below 6yrs but children below 6yrs were complimentary) more at hotel for compulsary gala dinner.

Status: Complaint is open for discussion


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