Kotak Mahindra Bank Limited
27BKC, C - 27, G-Block, Bandra-Kurla Complex,
Bandra East, Mumbai – 400051, India
Tel No.: +91 22 61660000,
Fax No.: +91 22 67132403
Sub: - Fraud & Malpractices by Kotak Mahindra Bank Limited
Ref: - CRN No. 187805870, 193890217 & 193890206
In regards to the below complaints we would like to update you that we opened our savings bank account with Kotak Mahindra Bank, Ground Floor, Mayur Garden, G S Road, Guwahati, Assam – 781005, India only upon getting assurance that we would be offered a Kotak Mahindra Bank Family Savings Account (Silk - The Savings Programme for Women) where we would only be required to maintain minimum balance of Rs. 10,000/- (In Words:- Ten Thousand Only) in one of the primary savings bank account only.
It is very same shameful fact that we are getting mail and SMS to maintain a minimum balance of Rs. 10,000/- and are being told that the family accounts were opened under edge category with AMB requirement of Rs. 10,000/- and no promo code for family accounts was given which are duly signed by the customer (us).
Bank Charges still have not been reversed for my connected family account bearing Account No. 9312381593 & 9312381586 and still Bank Charges are being levied in spite of having maintaining sufficient balance in my main account no. 0511731141. Kotak Mahindra Bank Limited has been found negligent in rendering services and have not complied with RBI Guidelines and Rules in regards to levy of Minimum Balance Charges. It also has been found guilty of misselling its banking products and services and making false assurance and claims to sell its products and services to the customers.
We would like to inform you your Kotak Mahindra Bank officials are misleading customers for opening accounts, making false claims, for fulfilling own financial gains at the cost of the customers. It seems that customers everywhere are paying a hefty price for their blind trust in companies with strong brand images. Kotak Mahindra Bank officials are taking undue advantage of the brand name to influence the customers and makes a strong pitch in favor of the Kotak Mahindra Bank Products to the customers. Kotak bank is a fraud, is doing clear injustice with the customers.
Status: Complaint is open for discussion