FAQ

Some complaints may require to be viewed by our staff first, to make sure they do not contain spam messages or cursing. This process can take from a few hours to 1-2 days, so please be patient. Please be aware, that the complaints are not being checked on weekends, so if you have posted your complaint on Fridays evening, it might not show up on the website until Monday. If your complaint violates 99Complaints.com Terms of Use (cursing, direct insults towards other users, etc), it will not be posted on the website.
Your email ID can be changed by our support team. To contact our support team please click here, and provide the new email ID you want to use.
Click on the user’s nickname. You will be taken to his/her profile. Click on "Send Message" button.
You can send a personal message to the user via our messaging system and request such details.
Log in to your account, in My Complaints section click “Mark Complaint as Resolved”, explain what has been done and how did you managed to resolve your issue with the company and click “Submit”.
Your complaint will be marked as “Resolved” and a resolution statement will be added.
Please contact our support team for such questions.
To contact our support team please Click Here
Be aware that the approximate response time can be up to 2-48 hours.
Unfortunately, we do not provide customer support via phone. You can send your inquiry via our Click Here
Be aware that the approximate response time can be up to 2-48 hours.
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