99Complaints.com › Eureka Forbes Ltd › Aquaguard salesman Santanu Sadukhan cheated a 30 year loyal customer of Aquaguard. And Aquaguard is turning a blind eye to it.

Aquaguard salesman Santanu Sadukhan cheated a 30 year loyal customer of Aquaguard. And Aquaguard is turning a blind eye to it.

Posted: 13-10-2016 16:23:03S Arefin

Category in Appliances

Complaint Rating: www.99complaints.com

Eureka Forbes Ltd Customer Care

Hello, 



I am writing to you from Salt Lake City, Kolkata. We had purchased a water purifier through one of your sales men Mr. Santanu Sadukhan on 22.07.2015 with an order number 175049867 . We had been using various models of Aquaguard ever since I can remember. Before the date of purchase of this particular model we had been using another Aquaguard with AMC taken for three years which would have expired in 2017.

So during sale, Mr. Sadukhan said that he would add on the AMC to the new aquaguard along with two years of free AMC for the new one. But after repeated calls, he is yet to give us the letter on AMC. 



I had complained to your customer care regarding this and the docket number for the same is 95010043. It has been two week since I lodged a complaint and there has been no update about it. Kindly look into the matter and let me know the progress of the resolution.



After multiple complaints and follow ups, we are now using unserviced aquaguard. What an excellent customer service to a loyal customer of 30 years!!! I did not ask anything for free, just the service for which I had paid for.



Seems like I should take legal action.



S Arefin

Status: Complaint is open for discussion


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