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Poor Service & wring Billing

Posted: 18-06-2019 07:56:22Ashish Chugh

Category in Food

Complaint Rating: www.99complaints.com

Barbeque Nation Customer Care

Dear Sir,

I visited your Barbeque Nation Hospitality Ltd at City Emporium Mall Chandigarh on 16/06/2019 for dinner with Friends Number CCE1000004607, table 9. We ordered 2 Non Veg & 1 Veg Buffet & Entered the restaurant around 7PM. We were told that if we come before 07:30PM we will give you discount of Rs 150.
The starter came in after a long wait. Despite reporting the same to your supervisor Rahul, the two persons who serving the food Named Parkash & Vinod were very slow at our Dinning.
On the time of billing they also cheat us by wrong billing (Bill Attached) Veg Buffet costed higher than Non Veg Buffet.
We were asked over telephone that Veg & Non Veg Buffet Price 690 & 840 respectively. But the Bills are something different.
When we ask the reporting authority they fool us We have not added the Cold Drinks, these are complimentary. But earlier they told us that in drinking only water is complimentary rest all drinks are chargeable.We requested them kindly add cold drinks and make proper Bill, we are ready to pay more bill if it do so. But they are not ready to make the changes and made arguments.
I told please let me know ur names then One person named Abhishek told us main names likh deta hu, sare staff k names likh du?? Mail kar dena jisko krni hai & Behaved in a very bad manner.

At last the made the changes and bill of 2840 is made against 2701. That we were ready to pay without more delays. Now again when we total the items we found the total is 2806 & they charged 2806. All the bills are attached. Is this fare to the customer??

I request you to kindly investigate and take action against the staff on duty for their negligence and rude behavior. I am sending a copy of bills which I will take up the case to the District Customer disputes Redressal for stringent action against your restaurant.

Thanking You,
Ashish Chugh
9815851111

Sent from my iPhone

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