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Technician not responded yet

Posted: 18-06-2020 00:13:20Vijay

Category in Internet Services

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Act Fibernet Customer Care

I took ACT Fibernet internet connection on April-2020. Due to covid situations, I shifted to new house on 12th June 2020, so I raised a shifting request on 10th June before moving.Now Its been seven days since I raised a ticket.In the second day, sales executive 'Medara Srinivas (+91-96660 96435)' called me for collecting documents and said, with in 2 hrs you will get call from technicain.But no body responded till 7th day.At last I got call from 2 technicians today, said it will take 3 months of time to pull the cable from 0.2 km.And suggested me, if you can not wait then you can go for another internet service provider.I didn't expect this kind of response to a current subscriber.Really I am tired of calling customer care again and again for escalations.

During this COVID situation when everyone is working from home, these nonsense people saying 3 months, do they know the value of a man-hour?
My question is, how these people are suggesting users to go for another service provider though they are taking salaries from ACT company?
I am very thankful if you respond to my email.
And the technicians are..
1.Ch Ramesh yadav (+91-8885264283)
And the manager/incharge 'Thirupathi Reddy'(+91-98487 89353) for this area is very irresponsible because he is not at all responding to user calls as he is busy with his personal calls.
Please take this issue to your lower teams as our jobs depends on your internet.

Status: Complaint is open for discussion


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