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Refund of failed transaction

Posted: 25-07-2020 19:17:25babu veluswamy

Category in Internet Providers

Complaint Rating: www.99complaints.com

Act Fibernet Customer Care

This is with reference to the ACT Fibernet Account No 103313786306 in the name of Mr.Babu V. I have made the May month's Bill amount of Rs.1268.50/- on 3rd June, 2020. On that day, i have tried to make the payment 3 times and all the three times it got rejected and the 4th time the payment was successful. I received the acknowledgement mail also from your side conforming the payment made by me on 3rd June, 2020. On 10th June, 2020 again i received acknowledgement mail 3 times from your side conforming the payment made by me for the same May Month Bill. I suspect like all the 3 failed transaction amounts has been received from your side and adjusted in my account. I have raised failed transaction charges back through my bank side also. They informed me that the failed transactions had to be reversed from ACT fibernet only.

How come the failed transactions got credited in your account.

I tried calling your customer service also, but I could not reach the customer care executive.
You guys are known for your speedy service and customer support. i wonder how this fault happened this time.

Please reverse the amount immediately to my bank, otherwise I am gonna cancel the connection from my side.

Awaiting your quick action on this issue.

Status: Complaint is open for discussion


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